The following computer system requirements are recommended for accessing UNSW Library's electronic resources.
Recent versions of these web browsers are supported:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
For mobile phone compatibility, students should use Uni-Verse (the official UNSW mobile app) when searching the Library collection.
- Cookies must be enabled
- Cache must be cleared
- Pop-up windows must be enabled
- Foreign language characters must be enabled
- Bookmarks should not be used because URLs are regularly changed by suppliers and many are subject to redirects, session IDs and authentication details
Security software / firewall restrictions
Access to UNSW Library's electronic resources may be prevented by Internet security software on personal computers (e.g. Norton Internet Security, Symantec) OR firewall restrictions at a non-campus location (e.g. your workplace). This may be indicated by the following type of error messages:
- Access denied
- The requested item could not be loaded by the proxy
Turn off the software temporarily and check if this restores access. Contact your IT consultant for assistance.
Usernames and passwords
Off-campus clients will be prompted with an initial login screen that requires your UNSW staff / student number and zPass. When searching in Library collection, we recommend that you sign in to myLibrary to get complete results. UNSW Library supports single sign on and your off-campus authentication credentials will automatically be applied to myLibrary.
You may need additional resource specific usernames and passwords to access some resources. These details are provided in a pop-up window called UNSW Library Electronic Resource Access when you try to access the resource.
Some client and membership groups are not eligible for University wide authentication and are therefore currently unable to access some resources and systems requiring a UNSW staff/student number and zPass.
In order to replicate on-campus access to Library resources you will need to connect via the UNSW Library Resource VPN address. This is not available via the general or group based VPN addresses. For more information on using the Library VPN URL, step by step connection guides and support see UNSW VPN Service.