Library online presence: You said, we listened
Published on the 02 June 2025
Last year, the Library conducted user experience (UX) research activities that engaged UNSW students, academics and professional staff to gather feedback about the Library’s online presence.
Key participant findings
What they enjoyed?
- The overall look and feel of components on the Library website.
- Seeing events and workshops offered.
- Accessing key services easily.
What they wanted to see more of?
- Incorporate more images and simplified text.
- Seamless and more modern experience across the Library website.
- Clearer and simpler navigation options.
What the Library is implementing
Guided by the key insights, we will be implementing enhancements on the UNSW Library website including:
- Introducing new layouts to make content easier to read and find.
- Incorporating more images and simplifying text.
- Adding more icons and useful links.
- Reducing Library jargon.
Stay tuned for changes coming soon on the Library website throughout Term 2 2025. These include updates to the Library website navigation and centralised Library services and finding resources information.
Thank you to all UNSW students, academics and professional staff who participated in our surveys, interviews and focus groups. We value your insights and are continually working to implement your feedback to further improve the Library’s overall online presence.