Ben Conyers

Ben Conyers is the Director, Information Services. In this role, Ben provides strategic leadership for the Library's provision of services to undergraduate and coursework students, higher degree research students, and academic and research staff. Services include Help Zones and student enquiries; learning services, orientation and transition, workshops and student engagement; academic engagement; research consultations; ELISE mandatory induction modules and quiz; and the integrated model for curriculum support. The Director, Information Services collaborates widely across the Library and the Division of DVCASL to deliver client-focused information services and represents the Library on a range of faculty committees.

Ben has held a number of senior roles including Director Research & Learning at Auckland University of Technology, Manager Service Delivery & Design and Implementation & Change Manager at the State Library Victoria and Manager Logistics and Customer Service at Swinburne University. He has also worked at Monash University, Federation University, and earlier in his career at a number of public libraries.

A common theme of all of his roles has been a strong focus on user experience, service design, and developing and leading innovative and highly customer-focused teams. A career highlight was being awarded a Good Design Australia Award for a service model project he led at the State Library Victoria which went on to inform the $90-million redevelopment project completed in 2020. At Auckland University of Technology, he led the library in its implementation of the open-sourced library operating system Koha. This was a first for any academic library across Australasia. Ben has presented at library conferences across Australia and New Zealand.

Ben has a master's degree in Information Management & Systems, a master's degree in Management and a Bachelor of Arts degree. All from Monash University.