The following computer system requirements are recommended for accessing UNSW Library's electronic resources.
Recent versions of these web browsers are supported:
- Google Chrome
- Known issue Jan 2020: Mac devices unable to access UNSW sites using Chrome, for further information see UNSW IT
- Mozilla Firefox
- Microsoft Edge
For mobile phone compatibility, students should use Uni-Verse (the official UNSW mobile app) when searching the Library collection.
- Cookies must be enabled
- Cache must be cleared
- Pop-up windows must be enabled
- Foreign language characters must be enabled
- Bookmarks should not be used because URLs are regularly changed by suppliers and many are subject to redirects, session IDs and authentication details
Security software / firewall restrictions
Access to UNSW Library's electronic resources may be prevented by Internet security software on personal computers (e.g. Norton Internet Security, Symantec) OR firewall restrictions at a non-campus location (e.g. your workplace). This may be indicated by the following type of error messages:
- Access denied
- The requested item could not be loaded by the proxy
Turn off the software temporarily and check if this restores access. Contact your IT consultant for assistance.
Usernames and passwords
Off-campus clients will be prompted with an initial login screen that requires your UNSW staff/student number and zPass. Once you have authenticated, we recommend that you sign in to myLibrary for full access to online resources. UNSW Library supports single sign on and your off-campus authentication credentials will automatically be applied to myLibrary.
You may need additional resource specific usernames and passwords to access some resources. These details are provided in a pop-up window called UNSW Library Electronic Resource Access. This window will pop-up when you try to access the resource.
In order to replicate on-campus access to Library resources you will need to connect via the UNSW VPN Library address. For more information on using the Library VPN URL, step by step connection guides and support see UNSW VPN Service.