Online resources access checklist

If you have encountered a problem with accessing online resources, please refer to these trouble shooting tips:

  • Make sure your computer meets necessary system requirements
  • Make sure your browser allows pop-ups (these pop-up messages contain login information for accessing online resources)
  • Ensure your browser's cookies and history caches have been cleared
  • If you are accessing from off-campus, you will be required to sign in via the authentication page
  • Log into myLibrary for full access to all the library resource records (if you are off-campus, you will also need to authenticate yourself using your zID and password when accessing electronic resources)
  • Please check the journal title/ISSN for availability via Library collection. Staff and eligible students can submit an Interlibrary loan request if the desired year/volume/issue is not available
  • Check IT at UNSW and ensure you are using the correct staff/student number and zPass (if you are still having problems logging in, contact the IT Service Centre)
  • Try using an alternative web browser
  • If you are encountering any difficulties viewing resources via your mobile device, you may need to try a difference device or view the resource on a computer
  • If you are using a bookmarked URL which no longer works, we recommend that you search the Library collection instead
  • A temporary time-out may occur due to various reasons (please refresh the browser and/or perform the search again)
  • Occasionally the publishers' platforms will be down for system maintenance (if this is the case, please try again at a later time)
  • Be aware that download limits apply for accessing online resources (once blocked, you will need to try accessing these online resources at a later time)

If you are still experiencing problems, submit an eResource access issues form.

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