If you have encountered a problem with accessing online resources, please refer to these trouble shooting tips:
- Make sure your computer meets necessary system requirements
- Make sure your browser allows pop-ups (these pop-up messages contain login information for accessing online resources)
- Ensure your browser's cookies and history caches have been cleared
- If you are accessing from off-campus, you will be required to sign in via the authentication page
- Log into myLibrary for full access to all the library resource records (if you are off-campus, you will also need to authenticate yourself using your zID and password when accessing electronic resources)
- Please check the journal title/ISSN for availability via Library collection and submit an Interlibrary loan request if the desired year/volume/issue is not available
- Check IT at UNSW and ensure you are using the correct staff/student number and zPass (if you are still having problems logging in, contact the IT Service Centre)
- Try using an alternative web browser
- If you are encountering any difficulties viewing resources via your mobile device, you may need to try a difference device or view the resource on a computer
- If you are using a bookmarked URL which no longer works, we recommend that you search the Library collection instead
- A temporary time-out may occur due to various reasons (please refresh the browser and/or perform the search again)
- Occasionally the publishers' platforms will be down for system maintenance (if this is the case, please try again at a later time)
- Be aware that download limits apply for accessing online resources (once blocked, you will need to try accessing these online resources at a later time)
If you are still experiencing problems, submit an eResource access issues form.