eResource access issues

Report an issue when accessing a Library electronic resource through Library collection.

Before you submit this form

  1. Follow the trouble shooting tips in the checklist
  2. Read the public notes you see on the Library collection record as it may help you identify what the problem might be
  3. Try again as most access problems are temporary
  4. Make sure you satisfy our access requirements
  5. Please provide as much information as possible, e.g. title of database, ebook, article or journal, volume and issue number

Your contact details

Enter your UNSW zID

Details of the problem

Note: Unless the name of the database, ebook, journal or article along with its volume and issue number is included, you will be contacted again before the Library can troubleshoot the issue. Please check the journal title/ISSN for availability via Library collection and submit an Interlibrary loan request if the desired year/volume/issue is not available.

Article title, author, publication, date
Title, author, publication details
Title, volume and issue number
Title, author, faculty or school, date
Please provide as much information as possible e.g. how and when the problem occurred, what error message was received and screenshots where possible.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp txt rtf pdf doc docx.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp txt rtf pdf doc docx.