Library notifications - email & SMS
UNSW Library may send notifications to borrowers via email. These notifications relate to reservation/hold requests, recalled items, overdue items, sighting for re-issue of staff loans and fines for lost items.
Notifications for UNSW users are sent to your official UNSW email account.
Notifications for non-UNSW users are sent to the email address nominated on your application form.
If you use a SPAM filter, ensure you include lending@unsw.edu.au as a legitimate sender of emails.
UNSW users can opt to receive SMS notifications in addition to email. To receive SMS notifications, please see the instructions below.
All notifications from UNSW Library are a courtesy only and non-receipt of an email or SMS notification is not a valid reason to waive fines. Notifications may fail to reach you due to factors beyond UNSW Library's control. You are responsible for returning or renewing loans on time regardless of receipt of email notifications.
To avoid fines and penalties check myLibrary regularly
| Notification type | Reason for issue |
|---|---|
|
Overdue
|
When an item becomes overdue
|
|
Hold request
|
When an item reserved by you is awaiting collection from the Reservation area. Items are held for 3 days
|
|
Recall
|
When an item on loan to you is reserved by another borrower
|
|
Courtesy
|
When an item on loan to you will soon be due for renewal or return
|
|
Summary bill for lost material
|
Once an item on loan to you becomes 30 days overdue. This incurs a lost/replacement fee
|
|
Sighting/re-issue
|
Sent to staff 7 days before the due date, for loans that need to be returned for sighting and re-issue.
Borrowing privileges are blocked until overdue items are returned |
SMS Terms of Service and opt in/out instructions
UNSW Library SMS Service is an opt-in service only.
Before you can receive SMS messages from the Library, you MUST ensure your current mobile phone number is recorded in myUNSW.
Please allow approximately 24 hours for the changes to become effective.
To opt in to the UNSW Library SMS service
Step 1: Log in to myLibrary
Step 2: Go to Personal Settings
Step 3: Click on the Edit Details link
Step 4: Select Y (yes) from the Enable SMS notifications drop down menu
Step 5: Click the Accept button
SMS messages are sent in addition to standard email messages. You cannot opt to receive SMS messages from the Library instead of email messages.
SMS reminders are for the following:
- loan due
- loan overdue
- recall - an item on loan to you has been
- reserved by another borrower
- reserved item is ready for pick up
- interlibrary loan is ready for pick up
- interlibrary loan is being mailed to you
To opt out of the UNSW Library SMS Service
Step 1: Log in to myLibrary
Step 2: Go to Personal Settings
Step 3: Click on the Edit Details link
Step 4: Select N (no) from the Enable SMS notifications drop down menu
Step 5: Click the Accept button
UNSW Library does not respond to replies from SMS messages.