System requirements

The following computer system requirements are recommended for accessing UNSW Library's electronic resources.

Supported browsers

  • Internet Explorer 7, 8 and 9 for Windows
  • Firefox 12 for Windows
  • Chrome 19
  • Safari 5 for Mac OS

Browser settings

  • JavaScript must be enabled
  • Cookies must be enabled
  • Cache must be cleared
  • Pop-up windows must be enabled
  • Foreign language characters must be enabled
  • Bookmarks should not be used because URL's are constantly being changed by suppliers and many are subject to redirects, session ids and authentication details

Security software / firewall restrictions

Access to UNSW Library's electronic resources may be prevented by:

  • internet security software on personal computers (e.g. Norton Internet Security, Norton Firewall, McAfee, Vet and Net Nanny). Turn off the software temporarily and check if this restores access
  • firewall restrictions at a non-campus location (e.g. your workplace). Error messages indicating possible firewall restrictions include:

       - Access Denied
       - The requested item could not be loaded by the proxy

    Consult your local computer support or ISP to enable firewall ports 1701 and 9003.

Usernames and passwords

  • log in to UNSW Library Login screens with your current activated UNSW staff/student number and zPass. Contact IT at UNSW if you do not have your login details
  • off-campus users will be prompted with an additional login screen that requires their UNSW staff/student number and zPass. Once you have authenticated, we recommend that you sign in to MyLibrary for full access.
  • you may need additional resource specific usernames and passwords to access some resources. These details are provided in a pop-up window called UNSW Library Electronic Resource Access. This window will pop-up when you try to access the resource
  • some user groups are not eligible for University-wide authentication and are therefore currently unable to access systems requiring a UNSW staff/student number and zPass